Shipping & Returns
Shipping Policy
5. Shipping and Delivery
5.1 Shipping: We currently only offer domestic shipping to Mainland United Kingdo.m Delivery times may vary depending on your location. If you wish to place an international order, please read 5.3
5.2 Processing Time: Orders typically ship within 2 to 3 business days after receipt of payment.
5.3 International orders, customs and Import Duties: We are happy to consider international orders on a case by case basis. If you are interested, please get in touch with us at info@toploaded.co.uk . Please note that The customer is responsible for any customs fees, taxes, or import duties that may apply.
Return & Exchange Policy
6. Returns and Refunds
6.1 Return Policy: We accept returns for items that are damaged or defective upon arrival. Items must be returned within 14 days of receipt, in their original packaging, and in unused condition. You will be responsible for postage costs and ensuring the item reaches us in the same condition received. Please note that if the item returned does not satisfy these requirements, we will not accept it.
6.2 Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected.
6.3 Non-Returnable Items: Certain items such as [e.g., opened trading card packs] are not eligible for returns unless defective or damaged. To start a return, please contact us at info@toploaded.co.uk